root @hostname emails are frozen on the cPanel server – Knowledgebase


root @hostname emails are frozen on the cPanel server

I have configured WHM >> Edit System Mail Preferences page but emails are not getting forwarded to “[email protected] account.


Below are the settings present on the server :-

The system currently forwards mail for “nobody” to “root”.
The system currently forwards mail for “root” to “[email protected]”.
The system currently forwards mail for “cpanel” to “root”.

Below are the logs for more details :-

2016-08-30 02:45:48 1beNoq-0002Ca-Th <= [email protected] U=root P=local S=666 T=”lfd on myvps.myhostname.com: WHM/cPanel root access alert from xx.xx.xxx.xxx” for root
2016-08-30 02:45:48 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1beNoq-0002Ca-Th
2016-08-30 02:45:49 1beNoq-0002Ca-Th ** [email protected] R=fail_remote_domains: The mail server could not deliver mail to [email protected] The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.


1) Make sure that email account to which emails are getting forwarded is valid.
2) Make sure that server’s hostname myvps.myhostname.com entry is present in the /etc/localdomains file.

That’s all!

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